Planned work to our phone system

On Saturday 26 November, between 8am and 1pm, we’re carrying out essential work to improve our phone system. We will have less capacity to handle your calls. We will be back up and running after 1pm.

Planning Validation Requirements

We check your application to ensure you've provided the required information. From this, we identify your application as either 'valid' or 'invalid'.


This means we've received all the correct information and have passed your application to a planning officer to assess.


This means we haven't received all the information we need to process the application. We will send you a letter advising what information is missing, and allow 28 days for you to submit it. If we don't receive the requested information within this time, we will withdraw the application.

If you have not received an acknowledgement letter, or an invalid letter, within two weeks of submitting your application, please contact our Planning Support Team at