Feedback and complaints
The Freedom of Information Act gives you the right to request information held by public authorities.
Subject to any defined exemptions, we have a duty, once we receive a request in writing, to:
- tell you whether or not we hold the information
- give you the information if we have it.
How to complain
If you are not satisfied with our response to your information, you should put your complaint in writing to our Freedom of Information team at firstname.lastname@example.org or:Performance and Information Team
Town Hall Basement
Woolwich Town Hall
London SE18 6HQ
You should include your name and an address so that we can write back to you.
What happens next?
We will confirm receipt of your complaint in writing and we will carry out an internal review.
Internal reviews are undertaken by an officer who was not involved in preparing the original response. We aim to complete an internal review within 20 working days.
If you remain dissatisfied with the Royal Borough's response to your request or the way it is handled, you can make a request for the Information Commissioner's Office to review it.