Feedback and complaints

The Freedom of Information Act gives you the right to request information held by public authorities.

Subject to any defined exemptions, we have a duty, once we receive a request in writing, to:

  • tell you whether or not we hold the information
  • give you the information if we have it.

How to complain

If you are not satisfied with our response to your information, you should put your complaint in writing to our Freedom of Information team at or:

Performance and Information Team
Town Hall Basement
Woolwich Town Hall
Wellington Street
London SE18 6HQ

You should include your name and an address so that we can write back to you.

What happens next?

We will confirm receipt of your complaint in writing and we will carry out an internal review.

Internal reviews are undertaken by an officer who was not involved in preparing the original response. We aim to complete an internal review within 20 working days.

Further action

If you remain dissatisfied with the Royal Borough's response to your request or the way it is handled, you can make a request for the Information Commissioner's Office to review it.