The Freedom of Information Act

The Freedom of Information (FOI) Act 2000 gives you the right of access to all types of recorded information held by public authorities. The aim is to promote a spirit of openness and transparency.

Your right to know

Since January 2005, any person who makes a request to us in writing (including email) for information has the right to be told whether or not we have that information and a right to see it.

You can make a request for any information you would like to have, though there are some types of information that are exempt from disclosure.

Information that the Royal Borough routinely publishes is listed in the Freedom of Information Publication Scheme.

How do I make a request?

To make a request for information you must contact us in writing (this includes email) and you should give your name, an address for correspondence (this includes an email address) and outline the information requested.

When sending an email, please add a title in the subject line. If there's no title, the email may not reach us. You should send emails to, with 'Freedom of Information request' in the subject line.

We will let you know, in writing, whether the information you have requested is available. If it is, the information will be sent to you.

How long will it take?

The Freedom of Information Act allows the Royal Borough 20 working days to deal with a request for information.

What if I am not happy with the Royal Borough's response?

You have a right to appeal. You may apply to the Information Commissioner for a decision on whether we dealt with a specific request in accordance with the Freedom of Information Act.

The Information Commissioner

The Information Commissioner's Office is an independent body that enforces the Freedom of Information Act, the Data Protection Act and the Environmental Regulations.

If you wish to take your complaint to the Information Commissioner, you should do so as soon as possible after the Royal Borough of Greenwich has given you its decision.

In any case, you should contact the Information Commissioner within two months of that date.

Find out more about the Information Commissioner's Office

See a list of documents and information that we routinely publish