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Quality management

The Royal Borough of Greenwich is certificated to ISO 9001:2015 and 14001:2015 by the British Standards Institution (BSI). We're also preparing some services to be certificated to ISO 45001.

ISO 9001 (ISO website) relates to quality management.

ISO 14001 (ISO website) relates to environmental management.

ISO 45001 (ISO website) relates to occupational health and safety.

Services that have reached British Standards

BSI-certificated services and standards achieved
Service ISO standards
CCTV services 9001
Corporate environmental management 14001
Corporate quality management 9001
Gas services (part of repairs and investment) 9001
Home ownership services 9001
Library and information service (in partnership with GLL) 9001
Parking enforcement 9001
Parks, estates and open spaces - arboricultural activity 9001
Parks, estates and open spaces - horticultural and arboricultural activity 14001
Repairs services (part of repairs and investment) 9001

The following services are being prepared for certification:

Services being prepared for certification
Service being prepared ISO standard to meet
Caretaking and grounds maintenance 14001, 45001, 9001
Crematorium service 14001, 45001, 9001
Mortuary service 14001, 45001, 9001
Parks, estates and open spaces 14001, 45001, 9001
Street services 14001, 45001, 9001
Waste services 14001, 45001, 9001

View our BSI certificates

  • The Royal Borough of Greenwich is committed to achieving excellence through quality management systems.

    Suitable, effective and evolving quality systems ensure that the needs of our customers, stakeholders and employees are addressed through their participation in the review, development and continual improvement to added-value services.

    This is consistent with the Royal Borough's strategic aims, objectives and values.

  • This policy is for ISO 14001 registered departments.

    The Royal Borough of Greenwich recognises that environmental issues are of fundamental importance to our customers, and to our business success. The Royal Borough of Greenwich aims to work towards the achievement of sustainable development and continual improvement.

    Under the scope of its Environmental Management Systems, the Royal Borough strives to:

    • promote sustainability and the use of sustainable resources
    • promote conservation and environmental awareness
    • promote activities which enhance the environment
    • achieve continual improvements in environmental performance
    • prevent the release of pollution
    • minimise the release of waste, noise and emissions
    • minimise activities which have a negative effect on the environment
    • maximise activities which have a positive effect on the environment
    • comply with applicable legal and other requirements that relate to environmental aspects
    • work in partnership with other organisations in environmental management
    • set environmental targets built into the day to day running of the service
    • use products which have a minimum impact on the environment
    • provide training in environmental issues to all persons
    • communicate the environmental policy to all persons working for or on behalf of The Royal Borough of Greenwich
    • review environmental objectives, targets and policy.

British Standards Institute ISO 9001 and ISO 14001 logoThe Royal Borough of Greenwich has been certificated by BSI to ISO 9001 and ISO 14001 under certificate number(s) FS27759, EMS40772

The BSI logo

We have permission to display the prestigious British Standards Institution logo as part of the annual re-certification of our management systems.

The BSI logo means that services are customer focused and are being delivered to a consistently high standard in a professional way. Continued improvements are being made at the heart of the service delivery.

The BSI logo ensures that customers' views play an important role in the setting of service standards.

The BSI logo also ensures that external legislation and standards including government performance indicators are being independently assessed, as well as the Royal Borough of Greenwich's own aims and values and locally agreed performance indicators.

More information about British Standards (BSI website)