Quality management
The Royal Borough of Greenwich is certificated to ISO 9001:2015, 14001:2015 and 45001:2018 by the British Standards Institution (BSI).
ISO 9001 (ISO website) relates to quality management.
ISO 14001 (ISO website) relates to environmental management.
ISO 45001 (ISO website) relates to occupational health and safety.
Services that have reached British Standards
Service | ISO standards |
---|---|
CCTV services | 9001 |
Corporate environmental management | 14001 |
Corporate quality management | 9001 |
Gas services (part of repairs and investment) | 9001 |
Home ownership services | 9001 |
Library and information service (in partnership with GLL) | 9001 |
Parking enforcement | 9001 |
Parks, estates and open spaces - arboricultural activity | 9001 |
Parks, estates and open spaces - horticultural and arboricultural activity | 14001 |
Parks, estates and open spaces - arboricultural activity | 45001 |
Repairs services (part of repairs and investment) | 9001 |
The following services are being prepared for certification:
Service being prepared | ISO standard to meet |
---|---|
Caretaking and grounds maintenance | 14001, 45001, 9001 |
Crematorium service | 45001, 9001 |
Mortuary service | 45001, 9001 |
Parks, estates and open spaces | 45001, 9001 |
Street services | 14001, 45001, 9001 |
Waste services | 14001, 45001, 9001 |
The Royal Borough of Greenwich is committed to achieving excellence through quality management systems. Suitable, effective and evolving quality systems ensure that the needs of our customers, stakeholders and employees are addressed through their participation in the review, development and continual improvement to added-value services. This is consistent with the Royal Borough's strategic aims, objectives and values. This policy is for ISO 14001 registered departments. The Royal Borough of Greenwich recognises that environmental issues are of fundamental importance to our customers, and to our business success. The Royal Borough of Greenwich aims to work towards the achievement of sustainable development and continual improvement. Under the scope of its Environmental Management Systems, the Royal Borough strives to: