How to make a complaint

You can complain if you're a child, care leaver, or adult who has requested or received a service from Children's Services at the Royal Borough of Greenwich.

If you're a parent, or a person who has sufficient interest in a child's welfare, you can also complain on a child's behalf.

Who you should contact

If you're not happy with a service we've provided, the first thing you should do is contact a member of the team in the service.

We can often put the problem right without the need to follow the formal complaints procedure.

If you're a looked after child, you can also contact your independent reviewing officer on 020 8921 3375.

Make a formal complaint

After this, if you're not happy with how the service area or officer has responded to your issue, then you can use our online form to make a formal complaint.

Make a complaint online

How we'll treat your complaint

There are two processes for making formal complaints within Children's Services depending on what your complaint is about:

Final stage of complaints

If you're not happy with how we've treated your formal complaint then you can go to the Local Government Ombudsman. This is an independent and free service that investigates complaints about councils.

Get help making a complaint

If you're a looked after child or a young person leaving care, you can get support and help in making your complaint from Barnado's.

Contact Barnardo's for help making a complaint