You can use Housing Online to:

  • view your council rent
  • pay your council housing rent
  • apply to join the housing register
  • bid for social housing

If you're using the system for the first time, you'll need to create an account.

If you've spoken to our Housing team

Select the Create an account option if you're known to us and have:

  • a current tenancy in your name - you'll need to know your payment reference number
  • an application for housing in your name - you'll need to know your application reference number
  • a former tenancy in your name - you'll need to know the payment reference number for this tenancy
What will show on the Create an account page: a field to add your email address and a password, and confirm your password.
What will show after you enter your email and address: a field to select what reference you want to provide and enter your reference number followed by fields to add your personal details.
After you provide your email address and password, click next and we'll send you an email asking you to verify your account. You'll need to give us your appropriate reference number and personal details.

If you have not spoken to our Housing team

You'll need to provide your email address and a password.

When you click Next, we'll send you an email to confirm your account.

What will show on the Create an account page: a field to add your email address and a password, and confirm your password.
Use the Create an account - No prior housing contact if you have not spoken to us before.

Verify your details

You'll need to provide your:

  • title
  • first name
  • surname
  • date of birth
  • gender
  • ethnic origin
  • National Insurance number

You'll also need to choose a memorable question and answer. This provides an extra level of security and means you can reset your own password if you forget it.

What will show after you've added your details: fields for you to choose your memorable question and give a memorable answer that you will need to sign in.
Remember your memorable password as this will be needed to sign in.

We'll then ask for your contact details including:

  • your contact telephone number
  • confirming the email address you want us to contact you with
  • your current address

Once you review the summary of the information you've provided, you can either choose to go back to make any changes or Save to register your details.