Request a repair to your leasehold home

Contents

Who can repair your problem if you're a leaseholder

If you’re a leaseholder, you’re responsible for most repairs to the inside of your home. 

We’re responsible for: 

  • the structure
  • the outside of the building
  • shared parts of the building, like communal staircases 

Inside your home

Type of problem We’re responsible for fixing Leaseholder is responsible for fixing 
Internal decorations No Yes 
Floors, stairs, ceilings, doors, woodwork and partitions No Yes 
Fixtures and fittings, like kitchen cupboards No Yes 
Baths, sinks, showers, toilets, taps and pipework No Yes 
Heating and hot water systems No Yes 
Glass in windows No Yes 
Window frames and sashes Yes No 
Locks No Yes 
Doors and door frames No Yes 
Leaks going into other properties, including any damage caused by the leaks No Yes 

Communal areas

Type of problem We’re responsible for fixing Leaseholder is responsible for fixing 
Communal doors and cupboards Yes No 
Window frames and sashes Yes No 
Decoration to shared areas, like communal staircases Yes No 
Lifts and door entry systems, including servicing Yes No 

Outside areas

Type of problem We’re responsible for fixing Leaseholder is responsible for fixing 
Fencing and gates that you do not share and are marked with a T on your lease plan No Yes 
Exterior walls Yes No 
Roofs and chimney stacks Yes No 
Foundations Yes No 
Decoration to external areas Yes No 
Gutters and outside pipes Yes No 
Gas, water and electricity pipes that only serve your home, like pipes after the stopcock No Yes 
Gas, water and electricity pipes going up to your home, like pipes up to the stopcock Yes No 

If your problem is not listed 

If you’re not sure who can repair your problem or you need more information, contact us by email: home.ownership@royalgreenwich.gov.uk