If you've already requested a repair, you can check what's happening if:
- you've not heard back after 5 working days
- you're waiting for an appointment
- work has not started or is not finished
- the problem has come back after 5 working days.
You'll also need to have the job reference number for your repair, as this will help us respond to your request faster.
If you cannot use this service
Call 0800 052 1183 if you cannot use this form to request an update
If you have gas problems
You need to call:
- Royal Greenwich Building Services on 0800 317 715
- K&T Heating Services on 0800 0434 726
Updates on everything else
Royal Greenwich Building Services, call 0800 052 1183