Landlords who manage an HMO in Royal Greenwich must have a licence. To get one, they must make sure the property is a safe and healthy place to live.
You can report an HMO to us if you think, for example, that it:
- is in poor condition
- is poorly managed
- is causing a nuisance
- does not have a licence
You do not have to live in the property to report it.
Search the landlord register to check if a property is licensed.
If you're concerned about the condition of the HMO you live in or how it's managed
There are things you can do if you think your landlord is not meeting their legal responsibilities.
Check Shelter's guidance on a landlord's responsibility for repairs.
Check if your landlord has been fined or prosecuted
Use the Mayor of London's rogue landlord checker.
Talk to your landlord
Shelter has information about when and how you can complain about your private landlord.
Tell us if you think your landlord does not have a licence
You can stay anonymous.
We’ll investigate all reports. We’ll visit the property and establish who’s responsible for managing it.
We’ll check if the property should have a licence. If it does not, we can fine the landlord or take them to court.
Apply for a rent repayment order
If the landlord did not have a licence when they should have, you could apply for a Rent Repayment Order. This means your landlord will have to pay back your last 12 months' rent.