If you disagree with our decision on your Housing Benefit and Council Tax Support claim, you can:
- ask for an explanation of the decision
- ask for a review of the decision
- appeal to an independent tribunal
You must do it within one month of the date you received your decision letter.
Ask for an explanation of the decision
You can ask for an explanation if you:
- do not understand how we worked out your Housing Benefit and Council Tax Support claim
- want to know more about any part of the calculation
We'll send you a written statement explaining how we made our decision.
If you still disagree with the decision, you can:
- ask us to review the decision
- appeal against the decision
Email benefits@royalgreenwich.gov.uk
Ask for a review of the decision
You can ask for a review if you think we've made a mistake and want us to look at your claim again.
We'll review our decision and then either change the decision or inform you that the original decision has not changed.
If you still disagree, you can appeal against the decision.
Email benefits@royalgreenwich.gov.uk
Appeal to an independent tribunal
There are different procedures for appeals relating to Housing Benefit and Council Tax Support claims.
Appealing a Housing Benefit claim
You can do this without first asking for an explanation or a review of the original decision.
We'll submit your appeal to HM Courts and Tribunal Service. You'll be sent notification of receipt of your appeal.
Appealing a Council Tax Support claim
We’ll consider your appeal and provide a written review decision within 2 months which will explain the reasons for the decision.
If we do not respond to your appeal within 2 months or if you are still unhappy with the revised decision, you can submit an appeal directly to the Valuation Tribunal Service.
If you have any questions about the appeals process or hearings, call the Valuation Tribunal Service on 0303 445 8100 between 9am-5pm (Monday to Friday).
You can also email the Valuation Tribunal Service at appeals@valuationtribunal.gov.uk