Planned work to our phone system

On Saturday 26 November, between 8am and 1pm, we’re carrying out essential work to improve our phone system. We will have less capacity to handle your calls. We will be back up and running after 1pm.

This form is for people moving from a property in Royal Greenwich to another property in the borough.

To avoid being timed out by the form, please make sure you have the following details to hand before proceeding:

  • the eight digit account number found at the top of your bill
  • your old and new addresses
  • the names of anyone over 18 who will be living with you in the new property
  • the date you are moving
  • landlord or managing agent name and contact details if you renting are in the old and/or new property
  • solicitor or estate agent name and contact details if you are selling your property and/or if you are buying a new property
  • copy of tenancy agreement if you are renting in the new property
  • forwarding address of your new property's previous owner or occupier if you have it.

If you fail to declare complete and accurate information, or report a change in your circumstances, you may face a penalty or prosecution.

The Council takes the security of your personal information very seriously. Find out how we use and protect your personal information.