What we do

Should you believe that the Council has been negligent or has breached its statutory duty in some way and this has caused loss or damage to your property and/or personal injury, you're able to submit a claim for compensation against the Council.

The Insurance Team will investigate your claim and establish whether the Council is liable and whether consideration should be given to a payment of compensation.

Contact details

Insurance Section,
The Woolwich Centre,
35 Wellington Street,
London SE18 6HQ.
020 8921 6060

Why we need your information and how we use it

We need to collect and share information in order to deliver our services effectively.

The information you provide to us on your insurance claim form and any supporting papers you provide will be used to:

  • process your claim
  • establish the circumstances surrounding the claim
  • establish whether the Council has been negligent
  • establish whether the Council is liable
  • assess the award of any compensation
  • populate our claims database.

We use the information in order to investigate the circumstances surrounding your claim under the Civil Procedure Rules - Pre-Action Protocols.

We have a duty to protect public funds we administer, and may use information held about you for all lawful purposes, including and not limited to the prevention and detection of fraud.

If the personal data is not provided the Council will be unable to investigate or assess any potential liability or payment of compensation.

What type of information we collect

In order to investigate and assess your claim or calculate any potential award of compensation we may collect information about:

  • you
  • your partner
  • your children and other adults that live in your household.

This information includes:

  • name
  • address
  • date of birth
  • National Insurance number
  • earned income
  • benefits and allowances
  • medical records
  • bank accounts
  • property ownership
  • rent paid
  • landlord details
  • monies owed to the Council and any other information required to calculate any loss suffered or a potential award of compensation.
Who we may share your information with

By law we must provide some information if we are asked, for example to the Department for Work and Pensions (DWP).

We'll also use the information for the purpose of performing any of our Statutory duties. It'll enable us to make any disclosures required by Law and we may also share this information with other bodies responsible for detecting and preventing fraud or auditing and administering public funds.

We may share the details with other organisations that handle public funds and assist in the processing of other benefits.

We can share information collected as part of your insurance claim with other departments in the Council, other local authorities, the Council's insurers and other agents, experts or solicitors who assist with the processing of insurance claims.

How long we keep your information

We retain your information for six years after the conclusion of your claim.

Version date
June 2019