Special Educational Needs and Disabilities Information and Advice and Support Service

What we do

Royal Greenwich Special Educational Needs and Disabilities Information Advice and Support Service (SENDIASS) provides independent and impartial information, advice and support for children and young people with special educational needs and their parents/carers to make sure that they are able to be involved in processes that affect them.  The service provides a range of information and advice pertaining to:

  • Education
  • Health
  • Social Care
What type of information we collect

The Special Educational Needs and Disabilities Information Advice and Support Service (SENDIASS) processes the following information:

  • Name of child/young person
  • Address of child/young person
  • Name of parent/carer
  • Address of parent/carer
  • date of birth of child
  • gender of child
  • email address of child, young person and/or parent carer
  • contact number of child, young person and/or parent carer
  • details of special educational needs and/or disabilities including health issues (where appropriate)
  • current education and training provision and history
  • relevant medical information (that you share with SENDIASS).
Who we may share your information with

Your data WILL NOT be shared with anyone unless you as the service user / your parent/carer give us permission to do so.  When we share information, you will direct us where the information should be shared which is typically:

  • internal departments like Education or the SEND Department
  • health and/or Social Care services
  • education establishments

We share anonymised information with the Council for Disabled Children and the Department for Education and the Royal Borough of Greenwich so they can ensure that the service is being delivered in line with statutory guidance and that it is meetings its overall aims.

You are able to withdraw your consent at any time, however, if you do, you should be aware that some information may have been shared whilst we had consent.

You may also give us permission to refer you to individual services or opportunities that we will only do with your informed consent. We will not share information with providers of opportunities until you have given consent. If you then withdraw consent, we will cease to share information with these organisations.

How long we keep your information

Following the  25th birthday of your child/dependent, we will retain their records for 7 years at which time, it will be permanently destroyed. 

Version date
August 2021