Quality management
The Royal Borough of Greenwich is certificated to ISO 9001:2015, 14001:2015 and 45001:2018 by the British Standards Institution (BSI).
ISO 9001 (ISO website) relates to quality management.
ISO 14001 (ISO website) relates to environmental management.
ISO 45001 (ISO website) relates to occupational health and safety.
Services that have reached British Standards
BSI-certificated services and standards achieved
| Service | ISO standards |
|---|---|
| CCTV services | 9001 |
| Corporate environmental management | 14001 |
| Corporate quality management | 9001 |
| Gas services (part of repairs and investment) | 9001 |
| Home ownership services | 9001 |
| Library and information service (in partnership with GLL) | 9001 |
| Parking enforcement | 9001 |
| Parks, estates and open spaces - arboricultural activity | 9001 |
| Parks, estates and open spaces - horticultural and arboricultural activity | 14001 |
| Parks, estates and open spaces - arboricultural activity | 45001 |
| Repairs services (part of repairs and investment) | 9001 |
Services being prepared for certification
| Services being prepared | ISO standard to meet |
|---|---|
| Caretaking and grounds maintenance | 14001, 45001, 9001 |
| Crematorium service | 45001, 9001 |
| Mortuary service | 45001, 9001 |
| Parks, estates and open spaces | 45001, 9001 |
| Street services | 14001, 45001, 9001 |
| Waste services | 14001, 45001, 9001 |
Our quality policy
The Royal Borough of Greenwich is committed to achieving excellence through quality management systems.
Suitable, effective and evolving quality systems ensure that the needs of our customers, stakeholders and employees are addressed. This is done through their participation in the review, development and continual improvement to added-value services.
This is consistent with the Royal Borough's strategic aims, objectives and values.
Our environmental policy
This policy is for ISO 14001 registered departments.
The Royal Borough of Greenwich recognises that environmental issues are of fundamental importance to our customers, and to our business success. The Royal Borough of Greenwich aims to work towards the achievement of sustainable development and continual improvement.
Under the scope of its Environmental Management Systems, the Royal Borough strives to:
- promote sustainability and the use of sustainable resources
- promote conservation and environmental awareness
- promote activities which enhance the environment
- achieve continual improvements in environmental performance
- prevent the release of pollution
- minimise the release of waste, noise and emissions
- minimise activities which have a negative effect on the environment
- maximise activities which have a positive effect on the environment
- comply with applicable legal and other requirements that relate to environmental aspects
- work in partnership with other organisations in environmental management
- set environmental targets built into the day to day running of the service
- use products which have a minimum impact on the environment
- provide training in environmental issues to all persons
- communicate the environmental policy to all persons working for or on behalf of The Royal Borough of Greenwich
- review environmental objectives, targets and policy
The BSI logo
We have permission to display the prestigious British Standards Institution logo as part of the annual re-certification of our management systems.
The BSI logo means that services are customer focused and are being delivered to a consistently high standard in a professional way. Continued improvements are being made at the heart of the service delivery.
The BSI logo ensures that customers' views play an important role in the setting of service standards.
The BSI logo also ensures that external legislation and standards including government performance indicators are being independently assessed, as well as the Royal Borough of Greenwich's own aims and values and locally agreed performance indicators.
Read more about British Standards (BSI website)
Our certificate numbers are:
- FS 27759 (for ISO 9001)
- EMS 40772 (for ISO 14001)
- OHS 720119 (for ISO 45001)