We plan to work with the community, residents, partners and council staff, leading to lasting community actions and engagement.
We have a new team that will support the Our Greenwich: Community Engagement Pledge.
Monitoring our 8 outcomes to stay on track
- Communities have greater trust in the council, have a stronger voice and know their voice has been heard through feedback.
- Communities are given access to a range of and more opportunities including to co-design the services they receive.
- Community engagement is more visible and part of our decision-making process, with our governance arrangements ensuring meaningful and appropriate community engagement and influence.
- Our staff show respect and compassion when working with communities and feel motivated and empowered to engage with them.
- We have a better understanding of our community networks and assets. We use these to go to our communities instead of asking them to come to us.
- We share community engagement data and information across the council and with partners, to inform action.
- We have improved the quality, diversity and accessibility of community engagement by upskilling staff and partners, and use of new tools and standards.
- Our engagement activity is more joined up and we are taking the most insight we can out of every interaction.
Delivery aims and objectives
Aim 1: Build trust with residents and the community to enable community engagement and involvement in processes of decision making
Objective 1
Review and improve online and offline engagement resources and approaches for better engagement.
Objective 2
Share reports, knowledge and insight from engaging with the community (both internally and with the sector).
Objective 3
Develop a range of communications methods that enable more residents to participate in engagement activity.
Aim 2: Promote, highlight and amplify the voice of residents in decision making
Objective 1
Promote the role of scrutiny and other council governance processes for residents to get involved in.
Objective 2
Create engagement resources and opportunities using plans which influence decisions using the Continuous Engagement Cycle.
Objective 3
Outline, detail and use the scope of decision-making processes including where and when the resident voice and influence is called upon.
Aim 3: Extend the range of engagement opportunities for residents to meaningfully shape services and improve local outcomes
Objective 1
Create more opportunities for communities to take part in deeper and broader engagement activities across all services in the council.
Objective 2
Curate engagement activity to support local and borough wide representation from Royal Greenwich communities.
Objective 3
Highlight the voice of lesser heard groups and bring more diverse communities into the discussions and plans for the borough.
Aim 4: Build an engagement-ready culture within the council to strengthen the work with residents
Objective 1
Plan and deliver training and development for staff to do community engagement as a natural part of their work.
Objective 2
Maintain and manage a programme of engagement activity. This should show opportunities for collaboration and coordination with council teams and partners so relationships and engagement are managed in a joint up way and share findings for maximum impact.
Objective 3
Deliver more local engagement activities which invest in community partnerships, using community assets and networks.