Request CCTV or body camera footage

You can ask us for CCTV or body worn video camera footage: 

• of yourself
• if you’re an insurance company
• if you’re a law enforcement organisation 

We store footage for 30 calendar days. 

Request footage of yourself 

You can ask to view any CCTV or body worn video camera footage that you appear in. Under data protection law, you have a right to see any pictures if you are the subject.  

We only hold footage recorded by our cameras and staff. 

For footage recorded by another organisation, like the police, you’ll need to contact them directly. 

You can only see footage of yourself unless all other individuals in the video have consented. We'll blank out or edit the pictures to make sure nobody else can be identified. 

Only the person who made the request can see the recording. 

You can only get a copy of the recording if the data protection officer is satisfied that both of the following apply: 

• the recording will not become part of a live criminal investigation, civil proceedings, or complaint
• proper procedures will be followed 

Request footage for an insurance company 

If you are requesting footage on behalf of an insurance company, you’ll need to pay a fee:

If you submit your request more than 25 calendar days after the date of an incident, we may not be able to meet your request. We cannot refund any payments where the footage has been deleted. 

Request footage for a law enforcement organisation 

You’ll need to contact our Data Protection team and fill in a Schedule 2 request form. You can get this from your organisation. 

On the form you’ll need to tell us what footage you need and why. 

Contact Data Protection by: 

Email: dpo@royalgreenwich.gov.uk  

Telephone: 020 8921 2546 

What happens next 

It takes up to 30 calendar days to get a response. 

We’ll grant your request if we: 

• are satisfied with your reasons for asking for footage
• are sure that showing you the footage will not compromise anyone else's privacy