We aim to protect and improve the health, safety and quality of life for everyone who lives, works and visit the borough. We also want to ensure a fair trading environment.
We recognise the needs of businesses and offer advice on how to comply with the law.
If we need to take formal action, we'll take a fair and proportionate approach in line with our Environmental health and trading standards enforcement policy.
Service standards for businesses
When we visit your business, we’ll:
- always show identification
- be courteous throughout their visit
- communicate with you clearly using plain language
We’ll advise you about:
- any problems we identify and how to resolve them
- what’s a legal requirement and which law you’re breaking
- what’s good practice
We’ll follow up any issues by:
- giving you reasons in writing for any actions you need to take
- allowing you a reasonable amount of time to take action, except where there’s an immediate risk to public health or safety, or a serious breach of legislation
- advising you how to appeal if you disagree with our findings
We follow:
- our Environmental health and trading standards enforcement policy if formal action is necessary
- codes of practice issued by national regulators and other authoritative bodies
Contact Trading Standards
Email:
tradingstandards@royalgreenwich.gov.uk
Visit us:
Address
United Kingdom