Pavement and road repairs
Report a road or pavement problem
Potholes, cracks, and other problems on roads and pavements can lead to accidents. You can help us identify problems in your local area by reporting them to us directly.
How to report a problem on a road or pavement
If the problem is on a public street, road or highway, use our online form to report the problem.
Please be prepared to tell us the street name or pinpoint the location on a map so we can get to the location quickly.
If the problem is on a council estate, contact our Cleaning team by telephone on 020 8921 4661.
What happens next?
Once we receive your report, we will inspect the problem within two working days.
We aim to repair roads and pavements within 15 working days. If it is an emergency, work will start within 24 hours.