Pavement and road repairs

Report a road or pavement problem

Potholes, cracks, and other problems on roads and pavements can lead to accidents. You can help us identify problems in your local area by reporting them to us directly.

How to report a problem on a road or pavement

If the problem is on a public street, road or highway, use our online form to report the problem.

Online form: Report road or pavement problems

Please be prepared to tell us the street name or pinpoint the location on a map so we can get to the location quickly.

If the problem is on a council estate, contact our Cleaning team by telephone on 020 8921 4661.

What happens next?

Once we receive your report, we will inspect the problem within two working days.

We aim to repair roads and pavements within 15 working days. If it is an emergency, work will start within 24 hours.

Contact the Cleaning team

Report a street cleaning problem

020 8921 4661

Emergency: 020 8854 8888 out of hours

Birchmere Business Site,
Eastern Way,
London SE28 8BF

Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 1pm.

Contact Highways

Fifth floor, The Woolwich Centre,
Wellington Street,
Woolwich SE18 6HQ

020 8921 5419