British Standards certification
The Royal Borough of Greenwich is certified to ISO 9001:2008 and 14001:2004 by the British Standards Institution (BSI). We're also preparing some services to be certified for ISO 45001.
ISO 9001 (ISO website) relates to quality management.
ISO 14001 (ISO website) relates to environmental management.
ISO 45001 (ISO website) relates to occupational health and safety.
Services that have reached British Standards
|Corporate quality management||9001, 14001|
|Gas section (part of asset management and repairs services)||9001|
|Home ownership services||9001|
|Library and information service (in partnership with GLL)||9001|
|Parks, estates and open spaces - tree maintenance||9001|
|Parks, estates and open spaces||14001|
|Repairs services (part of asset management and repairs services)||9001|
The following services are being prepared for certification:
|Service being prepared||ISO standard to meet|
|Bereavement services||9001, 14001, 45001|
|Parks, estates and open spaces||9001, 14001, 45001|
|Caretaking and grounds maintenance||9001, 14001, 45001|
|Waste services and street cleansing||9001, 14001, 45001|
Royal Borough of Greenwich services certified to ISO standards will be further enhanced to meet the new standards of ISO 9001:2015 and ISO 14001:2015 by 2017.
Our quality policy
The Royal Borough of Greenwich is committed to achieving excellence through quality management systems. Suitable, effective and evolving quality systems ensure that the needs of our customers, stakeholders and employees are addressed through their participation in the review, development and continual improvement to added-value services.
This is consistent with the Royal Borough's strategic aims, objectives and values.
The BSI logo
We have permission to display the prestigious British Standards Institution logo as part of the annual re-certification of our management systems.
The BSI logo means that services are customer focused and are being delivered to a consistently high standard in a professional way. Continued improvements are being made at the heart of the service delivery.
The BSI logo ensures that customers' views play an important role in the setting of service standards.
The BSI logo also ensures that external legislation and standards including government performance indicators are being independently assessed, as well as the Royal Borough of Greenwich's own aims and values and locally agreed performance indicators.