British Standards certification

Quality management

The Royal Borough of Greenwich is certified to ISO 9001:2008 and 14001:2004 by the British Standards Institution (BSI). We're also preparing some services to be certified for ISO 45001.

ISO 9001 (ISO website) relates to quality management.

ISO 14001 (ISO website) relates to environmental management.

ISO 45001 (ISO website) relates to occupational health and safety.

Services that have reached British Standards

BSI-certified services and standards achieved
Service ISO standards
CCTV services 9001
Corporate quality management  9001, 14001
Gas section (part of asset management and repairs services) 9001
Home ownership services 9001
Library and information service (in partnership with GLL) 9001 
Parking enforcement 9001
Parks, estates and open spaces - tree maintenance 9001 
Parks, estates and open spaces 14001
Repairs services (part of asset management and repairs services) 9001

The following services are being prepared for certification:

Services being prepared for certification
Service being prepared ISO standard to meet
Bereavement services 9001, 14001, 45001
Parks, estates and open spaces 9001, 14001, 45001
Caretaking and grounds maintenance 9001, 14001, 45001 
Waste services and street cleansing 9001, 14001, 45001

Royal Borough of Greenwich services certified to ISO standards will be further enhanced to meet the new standards of ISO 9001:2015 and ISO 14001:2015 by 2017. 

View our BSI certificates

Our quality policy

The Royal Borough of Greenwich is committed to achieving excellence through quality management systems. Suitable, effective and evolving quality systems ensure that the needs of our customers, stakeholders and employees are addressed through their participation in the review, development and continual improvement to added-value services.

This is consistent with the Royal Borough's strategic aims, objectives and values.

British Standards Institute ISO 9001 and ISO 14001 logoThe Royal Borough of Greenwich has been certified by BSI to ISO 9001 and ISO 14001 under certificate number(s) FS27759, EMS40772

The BSI logo

We have permission to display the prestigious British Standards Institution logo as part of the annual re-certification of our management systems.

The BSI logo means that services are customer focused and are being delivered to a consistently high standard in a professional way. Continued improvements are being made at the heart of the service delivery.

The BSI logo ensures that customers' views play an important role in the setting of service standards.

The BSI logo also ensures that external legislation and standards including government performance indicators are being independently assessed, as well as the Royal Borough of Greenwich's own aims and values and locally agreed performance indicators.

More information about British Standards (BSI website)