Coronavirus COVID-19: Latest updates

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Royal Greenwich Tracing Service

Tracing contacts of positive COVID-19 cases is a key element of the NHS Test and Trace service and another way in which we can fight the pandemic.

The Royal Borough of Greenwich provides a local contact tracing service to assist the NHS.

This will ensure that we reach as many of the positive cases as we can to help stop the spread of the virus.

So if you get a phone call from us it’s not a scam! You can check the number of who is calling to be sure - the Royal Greenwich Contact Tracing service telephone number is: 020 8921 3100. The NHS Test and Trace service number is: 0300 013 5000.

We need your help to keep Greenwich safe.

Why am I being contacted?

You are being contacted because you have had a positive test for coronavirus.

You will be asked a number of questions by the Royal Greenwich Tracing team to help us understand who and how best to reach those people who have been in close contact with you following your positive test.

What is close contact?

A contact is defined as:

  • direct close contacts - face to face contact with an infected individual for any length of time, within 1 metre, including being coughed on, a face to face conversation, or unprotected physical contact (skin-to-skin)
  • proximity contacts - extended close contact (within 1 to 2 metres for more than 15 minutes) with an infected individual
  • travelling in a small vehicle, like a car, with an infected person.

Further information

To contact the Royal Greenwich Tracing team call 020 8921 2542, 8am to 8pm, Monday to Sunday or email:

Find out more about the NHS Test and Trace Service which we are supporting by watching this short video:


Read more about how we keep your data safe in our privacy notice