Parents and Carers self-isolation payment

Since 8 March 2021, parents or guardians who are not legally required to self-isolate have been able to apply for a Test and Trace support payment if they need to take time off work to care for a child or young person who is required to self-isolate.

You could be eligible for the Test and Trace support payment if you meet all of the following criteria:

  • a child or young person living in your household has been required to self-isolate for any amount of time since 8 March and, as their parent or guardian, you have needed to take time off work to care for them.
  • your child:
    • is under 15 years old (or under 25 for people with an Education, Health and Care Plan)
    • normally attends an education or childcare setting
    • has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.
  • you’re unable to work from home and will lose income because you have to care for your child while they are self-isolating
  • you meet all the other eligibility criteria for a Test and Trace support payment or discretionary payment.

This is limited to one parent or guardian per household for the child or young person’s self-isolation period.

Backdating to 8 March

Claims made by parents and guardians can be made up to six weeks (42 days) after the child or young person’s first day of self-isolation.

The child or young person must have been told to self-isolate on or after 8 March 2021.

How to apply

To apply, you must provide one of the following:

  • Your child’s eight-digit NHS Test and Trace ID number. This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate.
  • Communication from your child or young person’s school, nursery, education or childcare setting which confirms that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive.
  • A screenshot of the young person’s NHS COVID-19 App notification telling them to self-isolate and evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people between 16 and 25 years old who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App.

In addition to the above, you must also provide the following:

  • A bank statement dated within the last three months showing the account details where the payment will be made. This can be a photo or screenshot but must clearly show the name on the account, your sort code and account number.
  • Proof of employment, or, if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact.
  • Proof of benefits, such as your benefit award letter.

You will be unable to submit the form if you do not upload all evidence and answer all the questions on the application form.

We will contact your child’s education setting, such as their school, nursery or childcare setting, to verify the information on your application form.

Apply for a parent or guardian test and trace support payment

If you are not able to complete the online form, call 020 8921 3322 or email isolation-payments@royalgreenwich.gov.uk for assistance.

With your permission, someone else can complete the form on your behalf.

If you need help whilst self-isolating, and have not got a family member, friend or neighbour who can help, please contact our Community Hub.

There will be post-payment verification checks to ensure that the information provided is correct. If it is determined that you were not entitled to the payment, you may be asked to repay the money to the Royal Borough of Greenwich.