NHS COVID-19 App notification
To apply for the NHS Test and Trace Support Payment, you’ll need to register with NHS Test and Trace and provide us with your NHS Test and Trace Account ID. This is an 8-digit code that is sometimes also referred to as a CTAS number.
You will be provided with the Account ID if you test positive for COVID-19, or are told to self-isolate by contact tracers.
Anyone who receives notification of a positive test result (including app users who initially report their symptoms through the app and are referred on to the test booking system) will be able to apply for the Test and Trace Support Payment, if they meet the other eligibility criteria. Additionally, from 10 December 2020, an individual identified as a close contact by the NHS COVID-19 App may be eligible for the Test and Trace Support Payment.
When you receive a positive test, you are legally obligated to self-isolate and will be provided with your NHS Test and Trace ID via the email and mobile number you provided when ordering the test.
Getting your Account ID
If the NHS COVID-19 App has told you to self-isolate because you’ve been in close contact with someone who has tested positive for coronavirus, you will need to follow some steps to request your Account ID.
This is because the app is anonymous, so you need to register with NHS Test and Trace by following a link in the app. You must do this while you are in your self-isolation period. You cannot request your Account ID after you’ve finished self-isolating.
You must have the latest version of the App (v.4.0 onwards).
To start the process, select ‘Financial support’. This button appears on the home screen of the app once you’ve been told to self-isolate because you’ve been in close contact with someone who has COVID-19.
You’ll be taken to a website which will ask you for some information to check whether you could be eligible. None of the information you provide will be passed back to the NHS COVID-19 App.
Four steps to apply:
If your answers show that you may be eligible for the NHS Test and Trace Support Payment, there are 4 steps to apply for the payment.
Step 1 - Confirm who you are with NHS login
You need to log in or register with NHS login so we can check who you are. If you are registering, you will receive a confirmation link in an email. When you read the email, make sure you keep the existing screen open so that you can continue to the next step.
Step 2 - Enter personal details
You will be asked to enter your name so that NHS Test and Trace can carry out some checks. None of your personal details will be given to the app.
Step 3 - Register with NHS Test and Trace
You will then get an email and text message from NHS Test and Trace within one hour. Communication hours are between 7.30am to 8.30pm.
If you register outside of these hours, there may be a delay in receipt of the email or text message until opening hours resume.
These messages will include a link which you need to follow to complete your registration with NHS Test and Trace. As mentioned before, you must do this while you are still in your self-isolation period.
You will not be able to apply for the NHS Test and Trace Support Payment without completing this step.
Once you have completed your registration, you will receive a final confirmation email and text message from NHS Test and Trace. You will then be subject to the legal obligation to self-isolate
Step 4 - Apply for the Test and Trace Support payment
Once you have received this second email or text message with your NHS Test and Trace Account ID, you can apply for the NHS Test and Trace Support Payment from our website.
You must apply within 42 days of the start date of your self-isolation period.
Receiving an NHS Test and Trace Account ID does not necessarily mean you will be eligible for the NHS Test and Trace Support Payment. We may also ask you to provide additional evidence to prove your eligibility.