How to get your discretionary payment

What you need do to get your discretionary payment will depend on how you pay for your council tax. 

Be aware of scams 

The council will not call residents to ask for bank details for the discretionary payment. Do not give your personal bank details to anyone claiming to be from the Council Tax office. 

If you pay by Direct Debit  

If you pay your council tax by Direct Debit, you do not need to do anything.  

We have the information we need to put the money into the bank account that your Direct Debit comes from. You do not need to contact us.   

If you do not pay by Direct Debit

If you do not pay your council tax by Direct Debit you will need to apply for your payment. This includes if you do not pay council tax because you get the full amount of Council Tax Support. 

To apply, you will need:   

  • your 8-digit council tax account number, shown on your bill 
  • your property reference number. You can find this on the GOV.UK council tax band checker tool.
  • your contact details 
  • a copy of your bank statement which shows your name, address, sort code and bank account number 

If you are exempt from paying council tax 

If you are exempt from paying council tax, or you get 100% Council Tax Support we are unable to pay you automatically. This is because we cannot verify your bank details without recent council tax payment history.  

In line with the government guidance, you will need to apply for your rebate. 

Apply online

We are working with Grant Approval so that you can apply for your rebate online. You’ll need to register first.   

Apply for your payment if you receive Council Tax Support

Apply for your payment if you are in band E and do not receive Council Tax Support 

After you apply, we will review your information and match it to our council tax system. If you’re eligible, we will pay you.