At risk of becoming homeless?

Contact us online

Our priority is to help you to avoid becoming homeless and stay in your home (if it is safe to do so).

We cannot house most people in permanent accommodation if they become homeless. That's why we need you to tell us at the earliest possible time if you are worried about becoming homeless. We can offer the following support to help you stay in your home:

  • advice on your tenancy 

  • explaining your rights 

  • work with you to try and prevent your homelessness and resolve any housing issues you may have  

When to contact the Council 

Contact us as soon as you know you are likely to become homeless within 56 days (eight weeks): you don’t need to wait until you have nowhere to live. 

 If you are at risk of domestic abuse in your home, you can contact us at any time for help.  

What to expect 

We will work with you to prevent or delay your homelessness. This may include conducting a homelessness needs assessment and creating a Personalised Housing Plan with you. Our processes for doing this follows The Homelessness Reduction Act 2017

If you have no rights to public funds such as benefits or you don’t meet the immigration and residence conditions, we may not be able to provide you with housing assistance. We can still offer general advice and information. 

You can also contact our Nil Recourse to Public Funds team. For more information, or to make a referral, please call the Contact and Assessment Team on 0208 921 2304 or email and cc

Information we need you to provide 

To help us offer you appropriate advice, please provide the following: 

Required information 

  • reason for homelessness, such as an eviction notice  

  • identity and immigration status, such as passport, biometric card or birth certificates for children 

  • proof of income such as payslips or proof of benefits 

Additional information – this may be required depending on your circumstances  

  • relevant medical information, such as a letter from your doctor or hospital 

  • proof of pregnancy or children, such as a letter from your midwife or birth certificates 

  • any other supporting documentation      


We may not have a legal duty to offer accommodation to everyone who is homeless. If we cannot prevent you from becoming homeless, we will offer advice and support to find somewhere to live.  

Begin your search for your own accommodation.