Management information
Data is rounded to 1 decimal place so may not always be exact after rounding.
Building safety
Building safety
|
Completed |
Total stock |
Total % |
| BS01: Proportion of homes for which all required gas safety checks have been carried out. |
20,395 |
20,461 |
99.7 |
| BS02: Proportion of homes for which all required fire risk assessments have been carried out. |
12,636 |
12,687 |
99.6 |
| BS03: Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out. |
13,559 |
13,564 |
100 |
| BS04: Proportion of homes for which all required legionella risk assessments have been carried out. |
6,071 |
6,071 |
100 |
| BS05: Proportion of homes for which all required communal passenger lift safety checks have been carried out. |
6,035 |
6,125 |
98.5 |
Anti-social behaviour
Anti-social behaviour
|
Cases |
Total stock |
Total per 1000 stock |
| NM01 (1): Number of anti-social behaviour cases, opened per 1,000 homes. |
727 |
20,780 |
35 |
| NM01 (2): Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes |
8 |
20,780 |
0.4 |
Decent Homes Standard and repairs
| Decent Homes Standard and repairs |
Completed |
Total stock and repairs |
Total % |
| RP01: Proportion of homes that do not meet the Decent Homes Standard. |
1,123 |
20,780 |
5.4 |
| RP02 (1): Proportion of non-emergency responsive repairs completed within the landlord’s target timescale. |
39,862 |
63,357 |
62.9 |
| RP02 (2): Proportion of emergency responsive repairs completed within the landlord’s target timescale. |
16,400 |
22,916 |
71.6 |
Read the decent home definition and guidance on GOV.UK
Repairs target times
- Maximum target times for non-emergency repairs used to calculate RP02: 20 working days
- Target time scales for non-emergency repairs used to calculate RP02: 20 working days for routine repairs. 1, 3 and 5 days for urgent repairs
- Maximum target timescale for emergency repairs used to calculate RP02: 2 hours
- Number of responsive repairs raised during the reporting year: 66,589
- Number of responsive repairs cancelled by the landlord during the reporting year (for any reason): 10,498
- Number of responsive repairs reclassified as planned or cyclical works during the reporting year: 0
- Number of responsive repairs completed during the reporting year: 86,273
- Number of responsive repairs that had not been completed at year end (work in progress): 2,896
Complaints
| Complaints |
Received |
Total stock |
Total per 1000 stock |
| CH01 (1): Number of stage one complaints received per 1,000 homes. |
998 |
20,780 |
47 |
| CH01 (2): Number of stage two complaints received per 1,000 homes. |
155 |
20,780 |
7 |
| Complaints |
On time |
Total complaints |
Total % |
| CH02 (1): Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. |
466 |
998 |
46.7 |
| CH02 (2): Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. |
71 |
155 |
45.8 |
| CH02 (1a): Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales (Excluding Holding Responses) |
374 |
998 |
37.5 |
| CH02 (2b): Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales. (Excluding Holding Responses) |
58 |
155 |
37.4 |
More about complaints