Order a replacement bin

If your wheeled bin falls into the back of a collection vehicle, our crew will drop a card through your door to inform you that a new one has been ordered. In this case, you don't need to report it.

If your wheeled bin or communal bin is damaged or stolen, you can order a replacement online.

You can also order replacement kitchen caddies.

Request a replacement bin

Who can receive wheelie bins?

All households will be provided with wheeled bins except where:

  • the property doesn't have enough space for storing the bin off the public highway
  • it's impractical or unsafe to use a wheeled bin, for example where the bin has to be moved up and down a number of steps.

If you're not eligible for bins, you'll need to store your waste in sacks on your property until collection day.

There are different bin collection arrangements for flats.