We’re growing our digital team

Join our lovely, inclusive and mission-led team at Royal Borough of Greenwich to deliver meaningful services and products for our residents and staff.

An Ambitious Mission

At Royal Borough of Greenwich, we have an ambition to become a truly digital council and borough over the next three years and beyond.
 
Becoming a digital council is not about implementing new technology for the sake of it, but about fundamentally improving our residents’, visitors’, businesses’ and staff’s experience through simpler, better services and tools.
 
For us, ‘digital’ is not a set of activities – as much as anything it is a mindset of being service-oriented and adaptive, and having an absolute focus on improving people’s lives. We’d like to deliver true transformation which involves not just putting services online, but totally rethinking how those services are offered. It’s a cross-functional activity, involving teams from across the council as well as outside.  
 
Since the publication of our digital strategy in 2020, this clear mission has guided us to make steady progress. We have started a couple of partnerships with service areas to transform our resident and staff-facing services. We have been growing our in-house digital and design capabilities. We are learning rapidly and are proud of the nurturing culture we have built so far.
 
To help us deliver our mission, we are hiring a few crucial roles across the practices of Service Design, User Research, Product Design, Product Management. We have a number of job vacancies in a mixed level of seniority. Take a look at the roles below.
 

 

The Roles

Lead User Researcher

As a Lead User Researcher, you will be leading a multi-level team of 5 User Researchers as part of our in-house product function. You will be developing our people, growing practices and championing people-centred and evidence based mindsets. We are a new team, so there’s plenty of scope for you to shape the culture, purposes and processes of how we apply user research to achieve outcomes and deliver change.

Find out more about this role and apply

 

Senior User Researcher

As a Senior User Researcher, you will be part of our in-house product function to lead on our most complex and challenging work. You will be working in empowered multi-disciplinary teams and with partners throughout the entire design and delivery process. You will be defining research focus and approach, conducting primary and secondary research, reframing problems, uncovering needs, strengths and constraints. You will be working in collaboration with our designers and service teams to ensure everything we do is outcome-focused, championing the voice of our residents and communities.

Find out more about this role and apply

 

Lead Service Designer

As a Lead Service Designer, you will be leading a multi-level team of 6 Service Designer as part of our in-house product function. You will be developing our people, growing practices and championing people-centred and service design thinking. We are a new team, so there’s plenty of scope for you to shape the culture, purposes and processes of how we design and deliver public services that are fast, accessible, joined-up and simple to use.

Find out more about this role and apply

 

Senior Service Designer

As a Senior Service Designer, you will be part of our in-house product function to lead on our most complex and challenging work. You will be working in empowered multi-disciplinary teams and with partners throughout the entire design and delivery process, acting as the bridge between transformational goals and the practicalities of product and service delivery. As a senior practitioner, you will be setting design direction, improving and reimagining services, framing creative problems, crafting and prototyping service details, and orchestrating work to support implementation. You will actively organise our service design ways of working and build strong relationships with senior stakeholders.

Find out more about this role and apply

 

Senior Product Designer

As a Senior Product Designer, you will be part of our in-house product function to lead on our most complex and challening work. You will be working in wmpoered multi-disciplinar teams and with partners throughout the entire product lifecycle. As a senior practitioner, you will be getting your head into our product ecosystem, identifying product opportunities and propositions, designing products that are simple, useful, and accessible. You will actively organise our product design ways of working, champion product thinking and work strategically across the council to deliver outcomes.

Find out more about this role and apply

 

Product Designer

As a Product Designer, you will be part of our in-house product function to design end-to-end user experiences and build products that are simple, useful and accessible. You will be working in empowered multi-disciplinary teams and with partners throughout the entire product lifecycle. You will actively contribute to our product design ways of working, champion product thinking and work closely with engineers to turn ideas into reality.

Find out more about this role and apply

 

Product Manager

As a Product Manager, you will be part of our in-house product function to lead multidisciplinary teams that care deeply about improving outcomes for our residents and staff. You’ll be empowered to set service and product vision, and own the roadmap across the product lifecycle.

Find out more about this role and apply

 

What it is like to work in our team

We’re proud of our compassionate, progressive culture here at RBG and we value all of our staff for their skills, accomplishments, characters and passion. We asked some of our digital team to describe their experiences of working at RBG.

 

Let's chat

If you'd like to find out more about these roles, we’d love to talk. You can drop our Head of Product an email at lingjing.yin@royalgreenwich.gov.uk, or book a 15 mins video call with Lingjing here.

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