Contact the Royal Borough via SignVideo
Online sign language interpretation services
You can call the Royal Borough of Greenwich using SignVideo Web Access, an online interpreting service, from home, for free.
- Press the 'Call Royal Borough of Greenwich with SignVideo now' button and connect to a British Sign Language (BSL) interpreter through webcam.
- Ask for the department you need and the interpreter will speak to our Contact Centre staff, who will put the call through.
The service is available from 9am to 5pm Monday to Friday.
If this is your first time using the service, you will need to download a Plug-in for your browser. The Plug-in enables good video quality and makes calls secure. Please follow instructions available once you are connected to the web access page.
Before using SignVideo BSL Live, please ensure you meet the basic requirements:
- PC with a webcam
- Latest version of Microsoft Internet Explorer, Firefox, Google Chrome
- Minimum bandwidth of 256 kbp/s (upload and download).
SignVideo phones at service centres
You can use the SignVideo service at our service centres for face to face conversations with Royal Borough staff and for making telephone calls to speak to various council departments if you do not have a webcam and internet service at home.
The Woolwich Centre
You can use a refurbished, dedicated room at The Woolwich Centre to make your SignVideo calls. This will give you more privacy as well as improve the clarity of your calls.
To access the facility, please go to Corporate Reception when you arrive. Our reception staff have been trained in basic BSL and will be able to welcome you.
We will show you the dedicated SignVideo room. A member of the team will be with you, and be able to speak to the BSL interpreter about the service you require assistance or support with.
The Eltham Centre
We also provide a SignVideo phone at The Eltham Centre. There is a dedicated room at this service centre and you will be taken to the room and shown how to use the equipment by a member of our team.
For troubleshooting and technical guidance, please contact email@example.com or call 020 8463 1127.
SignVideo provides BSL interpreters. If you are a non-native user of BSL they will assist as far as they can, but an appointment for a face-to-face interpreter may need to be made if you are not able to easily communicate with each other.