Greenwich

Are you worried about becoming homeless or losing your home?

Housing Options and Support Service

If you are homeless, or worried about becoming homeless, you should contact the Housing Options and Support service as soon as you can. You can often avoid becoming homeless if you act quickly and get the right help.

The Housing Options and Support Service provides advice and assistance for Royal Greenwich residents who are in housing need or at risk of homelessness.

  • Caseworkers will discuss your circumstances and explore the different options that are available to you.
  • We try to help people remain in their homes wherever possible, whether you are a council tenant, private tenant, homeowner of living with friends and family.

Immediate advice about your housing options

Contact our duty line to get immediate advice about your realistic housing options. We will ask you some basic questions about you and your current housing to make sure you get the right help. We might need to book an appointment for you to see a housing options officer.

Making an appointment to see a housing options officer

Advice for young people 

If you are aged 16 or 17 and have a housing problem or are worried about becoming homeless, you can get advice from 1st Base Housing Options and Support Service, at The Point.

Find out more about housing support for young people

Help to live independently

If you need extra support to stay in your current home, our support services might be able to help. We offer short-term support to people who are vulnerable in some way with things like:

  • managing money, benefits and debts
  • contacting health and other services
  • getting into training, education or work
  • seriously ill or disabled.

The service also has specialist teams who provide help to people who need support with their housing because of:

  • their mental health
  • being in hospital
  • a history of misusing alcohol or drugs
  • an offending history. 

Find out about housing support for vulnerable people

What if I still become homeless?

If we can't prevent you from becoming homeless, we will carry out an assessment as required under Part VII of the Housing Act 1996.

This will help us decide if we have a duty to provide you with emergency or temporary accommodation. Often we will start this assessment at your first appointment.

Rough sleeping

If you see someone sleeping rough in your area, please let us know and an outreach worker will offer them help and support.

Report a rough sleeper

Contact Housing Options and Support Service

Monday to Friday, 9am to 5pm

020 8921 2863

The Woolwich Centre,
35 Wellington Street,
Woolwich SE18 6HQ

Out of office hours, call 020 8854 8888

Contact 1st Base Housing

020 8921 8825

The Point,
The Riverside Centre,
Woolwich High Street,
Woolwich SE18 6DF