Worried about becoming homeless?

How to avoid becoming homeless

If you are homeless, or worried about becoming homeless, you should contact the Housing Options service as soon as you can.

If you are aged 16 or 17 and have a housing problem or are worried about becoming homeless, you can get advice from 1st Base Housing Options and Support Service.

You can often avoid becoming homeless if you act quickly and get the right help. We can give you advice straight away and book you an appointment to see somebody if you need to.

If you call in to the office without an appointment, you may have to wait a long time as our reception can get very busy at times.

What will happen when you contact us

When you contact us we will ask you some basic questions about you and your current housing to make sure you get the right help. We will then arrange an appointment for you to see a housing adviser or housing options officer.

At the appointment, the officer will discuss your circumstances in detail and will ask you to explain why you are worried about becoming homeless or how you have become homeless. If you have nowhere to stay that night, you will usually be able to see a duty officer the same day.

We will always look at ways to help you avoid losing your home by giving you advice about dealing with benefit and debt problems, mortgage or rent arrears and tenant or landlord rights. If appropriate, we can talk to your landlord or lender on your behalf. We will also look at other possible housing options.

What if I still become homeless?

If we can't prevent you from becoming homeless, we will carry out an assessment as required under Part VII of the Housing Act 1996.

This will help us decide if we have a duty to provide you with emergency or temporary accommodation. Often we will start this assessment at your first appointment.

Rough sleeping

If you see someone sleeping rough in your area, please let us know and an outreach worker will offer them help and support.

Advice for prisoners

If you, a family member or friend are from Royal Greenwich, are currently in prison and are worried about being homeless on release, speak to the housing worker in the prison, or contact the Moving On Support Team for advice about housing options.

Contact Housing Options and Support Service

Monday to Friday, 9am to 5pm

020 8921 2863

The Woolwich Centre,
35 Wellington Street,
Woolwich SE18 6HQ

Out of office hours, call 020 8854 8888

Contact 1st Base Housing

020 8921 8825

The Point,
The Riverside Centre,
Woolwich High Street,
Woolwich SE18 6DF