Report street lighting faults

Faulty street lamps

We inspect street lights regularly, but sometimes defects can occur between inspections.

How to report a street lighting fault

If the problem is on a public street, road or highway, or in a public park, please use our online form to report the problem.

Online form: Report a street lighting fault

Please be prepared to tell us the street name or pinpoint your location on a map so we can get to the location quickly.

If the problem is on a council estate, or on the outside of a council block, contact our Cleaning team by telephone on 020 8921 4661. 

You can report a dangerous street light out of office hours by ringing our emergency number.

What happens next?

Once we receive your report, we will inspect the problem within two working days.

We will usually change the bulbs within three working days. However, if the problem is related to an underground cable fault, repairs will take longer.

Contact the Cleaning team

Report a street cleaning problem

020 8921 4661

Emergency: 020 8854 8888 out of hours

Birchmere Business Site,
Eastern Way,
London SE28 8BF

Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 1pm.