Local Housing Allowance - payment options

How Local Housing Allowance (LHA) is paid

In most cases LHA payments will be made directly to you and it will be your responsibility to pay your rent to your landlord.

If you are claiming benefit, we recommend that you have your benefit paid directly into your bank account as it is a quicker and secure method of payment.

If you do not already have a bank account you may need to open one.

Visit the Money Advice Service website for advice on opening a bank account.

If you are already having your benefit paid to your landlord, this will continue until you stop claiming or move home.

Payments to your landlord

In certain circumstances we can pay benefit directly to your landlord.

We will normally only do this if we are satisfied that a customer is not able to manage their own financial affairs. This may be due to, for example, mental illness or severe learning difficulties.

In these circumstances we will require a written request and proof from the customer or their representative.

We can also consider past situations where we were required by law to pay direct to a landlord (for example, where a claimant had eight weeks or more of rent arrears).

See our Safeguards for Tenants and Landlords Policy document for further details.