Pay your service charges

If you own your council property, either as a leaseholder or as a freeholder, you'll be invoiced each year for services provided to your block or estate. 

There are a number of ways to pay your service charges quickly and easily.

Monthly instalments

You can pay over ten months with interest-free instalments for residing leaseholders 

We offer non-residing leaseholders a four month interest-free instalment plan.

Pay your service charges in instalments

Direct Debit

Complete the Direct Debit mandate and send it to us.

If you have any questions regarding completing the mandate, contact the Property Accounts team.

Set up a Direct Debit for your service charges

Online payments

Pay your service charges

Service charges are referred to as council invoices. You will need to quote your account number and invoice number when making your payment.

By telephone

Please ring 0300 332 0202 then select Option 3 - council invoices. This service is available for Solo, Maestro or debit cards only.

You can also contact the Property Accounts Team during office hours to make a card payment over the phone.

Cheque or postal orders

Cheques or postal orders should be made payable to the Royal Borough of Greenwich. Please remember to quote your name, address, and reference number on the back of the cheque, then send to Leaseholders Services at the address shown.

Please note that payments made by post or by bank giro credit may take up to ten days to process.

Standing Order

Contact the Property Accounts Team to request a Standing Order form. This will then need to be sent to your bank.

Alternatively, you can set this up directly with your bank quoting the following details:

  • National Westminster Bank Plc
  • Sort Code: 60-24-26
  • Account Number: 11464763
  • Account Name: Royal Borough of Greenwich

The payment reference will be your account number and invoice number which can be found near the top of your invoice.

Please ensure that you contact the Property Accounts Team to confirm your Standing Order has been set up.

At a bank

Complete the Bank Giro Credit slip on your invoice and take to any bank with your cheque or cash. The bank may make a charge if you do not have an account with them.

By national giro account

If you are a Girobank account holder, complete the counterfoil on your invoice and send it direct to:

National Girobank PLC,
Bootle,
Merseyside GIR 0AA.

At any post office

Complete the counterfoil on your invoice and hand it in with your payment at any post office.

In person

Direct payment can be made at the Royal Borough's service centres.

Please make sure you take your invoice with you.

Your bill

You'll be sent an invoice for estimated service charges on 1 April each year. The amount invoiced will be based on the last actual costs available plus an element for inflation.

The estimated service charges are adjusted the following September, once the actual costs of providing the services have been calculated. If the actual costs are higher than estimated, an invoice for the difference will be issued. If the actual costs are lower, you'll be given a credit on your account which will be used against future charges.

Charges for building works

If building works are to be carried out to your estate or block you'll be invoiced a separate estimate. Your charges will be adjusted once the final cost of the works are known.

Find out more about building works to council housing