Capital works

Reporting works problems

If you have any problems with the work that is taking place, or if you notice any defects, you should contact the resident liaison officer (RLO), or project manager as soon as possible.

You will be given their names and telephone numbers when works start.


If you are not happy with the way your problem is dealt with, you can visit the site supervisor and have your complaint entered into the comments book.

Complaints are taken very seriously as the performance of the builders is monitored and recorded by the Royal Borough of Greenwich.

Want to know more?

If you need help or advice, please contact the Home Ownership Service.

Contact Leaseholders Services

Leaseholders Services is part of the Home Ownership team.

Fifth floor, The Woolwich Centre,
35 Wellington Street,
London SE18 6HQ

020 8921 4097/4030

020 8921 4077