Document downloads: Jobs and careers
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
GLLaB customer service targets and strategies
Here you can find documents relating to GLLaB's customer service aims and strategies.
- GLLaB customer service standards compliance review 2010
(PDF) - Size: 25.74 KB
- Estimated download time: (56k = 4 secs)
- GLLaB customer agreement 2010
(PDF)
- Size: 59.24 KB
- Estimated download time: (56k = 9 secs)
- GLLaB customer engagement strategy 2009 to 2011
(PDF)
- Size: 46.87 KB
- Estimated download time: (56k = 7 secs)
- GLLaB benchmarking performance on customer satisfaction levels 2010
(PDF)
- Size: 29.28 KB
- Estimated download time: (56k = 5 secs)
- GLLaB service improvements 2010
(PDF)
- Size: 27.89 KB
- Estimated download time: (56k = 5 secs)
- GLLaB benchmarking performance on customer satisfaction levels 2009
(PDF)
- Size: 22.51 KB
- Estimated download time: (56k = 4 secs)
Summary of GLLaB's performance
These documents contain facts and figures relating to the number of customers helped by GLLaB
- GLLaB achievements as of Feb 2010
(PDF)
- Size: 119.18 KB
- Estimated download time: (56k = 18 secs)
- GLLaB performance outputs as at Sep 2009
(PDF)
- Size: 19.15 KB
- Estimated download time: (56k = 3 secs)
- GLLaB equalities action plan 1st Quarter 2009
(PDF)
- Size: 26.29 KB
- Estimated download time: (56k = 4 secs)